Return and RMA Policies

Last Updated: January 1, 2026

These procedures outline the process for returning products to Magnaloy Coupling Company and are incorporated by reference into our Terms and Conditions. All returns require a valid Return Material Authorization (RMA) issued by Magnaloy prior to shipment. Returns received without an RMA will not be processed and may be returned to the customer at their expense.

1. How to Initiate a Return or RMA

To begin the return process, contact your assigned customer service representative. If you do not have an assigned representative, call our Customer Service Department at 989-356-2186 or email sales@magnaloy.com.

You must provide the following information:

• The original purchase order (PO) number
• The part number(s) you wish to return
• The quantity of each part number
• A description of the reason for the return (for Quality RMAs, include supporting details and photos when applicable)

Magnaloy will review your request and, if approved, issue an RMA number. A copy of the RMA paperwork must accompany the returned shipment. All returns must be shipped to the address specified on the RMA.

2. Stock Returns (New Old Stock / Non-Quality Related Returns)

This policy applies to unused products in new condition (“stock returns”).

Eligibility Requirements:

• Products must be in their original, unopened packaging
• Products must be unused and in resaleable condition
• Returns must be initiated within one (1) year of the original purchase date
• Special-order or non-stock items are not eligible for return

Terms and Conditions for Stock Returns:

• All shipping costs are the customer’s responsibility.
• A minimum 25% restocking fee will be applied to the original purchase price.
• All returned products are subject to inspection upon receipt by Magnaloy. If the products are damaged, opened, or otherwise not in resaleable condition, the restocking fee may be increased, or the return may be rejected at Magnaloy’s sole discretion.
• If the return is rejected or additional fees apply, you will be notified and given the option to:
  • Have the product returned to you at your expense,
  • Have it scrapped, or
  • Accept the additional charges.
• If the products are accepted in good condition, we will issue a credit to your account for the original purchase price minus the applicable restocking fee and close the RMA.

3. Quality RMA Returns (Magnaloy Responsibility)

This policy applies when the issue is directly attributable to Magnaloy (e.g., manufacturing defect, dimensional error, print error, improper packaging, order entry error, or shipping error by Magnaloy).

Terms and Conditions for Quality RMAs:

• Magnaloy will cover standard return shipping costs; however, we reserve the right to specify the carrier and shipping method. Next Day Air (NDA) shipping is never covered at our expense unless the original order was also shipped via NDA and the error is solely ours.
• For Less-Than-Truckload (LTL) shipments, Magnaloy will request the weight and dimensions of the skids/pallets. We will then arrange the carrier and provide you with shipping details and pick-up instructions.
• All returned products will be inspected upon receipt. If Magnaloy’ s responsibility is confirmed, you will receive full credit for the original value of the affected parts (or replacement parts at no additional cost, if requested).
• If replacement parts are required, please place a separate order while the RMA process is underway.
• Important: The returned products must be received by Magnaloy within 30 days of the RMA issuance date. Failure to return the products within this timeframe will result in the RMA being closed with no credit issued.

• Configurator Note: The online configurator is a helpful tool, but final verification is the customer’s responsibility. Magnaloy Coupling Company assumes no liability for selections made using the configurator. Purchases made in error will follow the standard Stock Return process, and applicable fees may apply. For complex applications, we strongly recommend reviewing requirements with our engineering team prior to ordering.

• • Disclaimer: Magnaloy Coupling Company has made every effort to assure the accuracy of the information contained in this program. However, Magnaloy Coupling Company expressly disclaims any and all liability for the contents of this program including, but not limited to, errors, inaccuracies, misstatements, omissions and any incidental damages which may occur as the result of relying on the information. Verification of all selection data is suggested prior to using this data for any purpose. The couple Selection process does NOOT factor material/fluid compatibility. If there is a concern, consult a chart or contact the factory for assistance.

4. Rework Procedures